Terms & Conditions

Our terms and conditions to understand the rules associated with using our services.

Last Updated: 19 December 2024

Welcome to Deep Etching Service. By browsing our website and getting services, you agree to be bound by the terms and conditions mentioned below. Please read these terms carefully, as they govern your use of our services. It indicates your rights and responsibilities associated to our website.

1. Acceptance of Terms

By accessing or using our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please withhold from using our services.

2. Services Provided

Deep Etching Service offers image editing services, including but not limited to:

  • Deep Etching Service
  • Clipping path services
  • Background removal services
  • Image cutout services
  • Photo retouching services
  • Color change services
  • eCommerce image editing
  • Ghost mannequin services

All services are provided based on user requests, and we are committed to following your specifications as accurately as possible.

3. User Responsibilities

When using our services, you agree to the following responsibilities:

  • Provide Accurate Information: Ensure that the details, instructions, and files you provide are clear, accurate, and complete.
  • Respect Copyright Laws: You confirm that you own the rights to the images you upload or have obtained proper permission to use them.
  • Compliance with Policies: Adhere to our Privacy Policy and any guidelines we establish for using our image editing services.

Failure to comply with these responsibilities may result in the suspension or termination of your projects and account.

4. Payment Terms

Pricing: Service fees are clearly stated on our website in “Pricing” Page. We will communicate to inform you the exact price before starting a project.

Payment Methods: Payments must be made through the approved payment gateways listed on our website.

Refunds and Cancellations: Refunds are provided only in specific circumstances as determined by our support team. Requests for refunds must be made within a reasonable timeframe.

5. Turnaround Time

Deep Etching Service is committed to meeting agreed-upon deadlines for service delivery. However, turnaround times may vary based on the complexity and image quantity. Delays caused by incomplete instructions or issues beyond our control may impact delivery times.

6. Revisions Policy

We offer a limited number of free revisions to ensure customer satisfaction. Revisions must be requested within 3 days of project delivery. Requests that fall outside of the original scope may be subject to additional charges.

7. Intellectual Property

User Content: You retain ownership of the images you upload. However, you grant us a limited, temporary license to process, edit, and deliver the final output as requested.

File Delivery: Once the service is complete, you retain full rights to the edited images. We will delete our copies after a specified period.

8. Limitations of Liability

While we are fully dedicated to providing high-quality services, we do not guarantee that our services will meet all user expectations. To the extent permitted by Australian law, Deep Etching Service will not be held liable for any indirect, incidental, or consequential damages resulting from the use of our services.

9. Prohibited Activities

Users are prohibited from:

  • Uploading images containing illegal, harmful, or offensive content.
  • Using our website or services for illegal purposes.
  • Attempting to interfere with our website, services, or technical infrastructure.

Violations of these restrictions may result in service termination and legal action where applicable.

10. Changes to Terms and Conditions

Deep Etching Service reserves the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page. Continued use of our services implies acceptance of the updated terms. We encourage you to review this page periodically.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Australia.

12. Termination

Deep Etching Service reserves the right to suspend or terminate your access to our services if you violate these terms or engage in activities that may harm our business, reputation, or other users.

13. Contact Us

If you have any questions, concerns, or feedback related to these Terms and Conditions, please contact us:

Deep Etching Service

Email: edits[at]deepetchingservice.com.au

Phone: +61 480 009 521

Address: 11/43 Watkin Street, NSW, Sydney, 2216 Australia

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