Privacy Policy
Understand How We Collect, Use, and Protect Your Personal Information
Effective Date: 19 December 2024
At Deep Etching Service, we are committed to maintaining your privacy. We have some policies to protect your personal information and ensure transparency about how we collect, use, and protect your data. This Privacy Policy specifies the type of information we collect, how we use it, and the rights you have regarding your personal information. If you visit our website or get our services, you consent to our privacy policy.
1. Information We Collect
To provide you with the best possible service, we may collect the following types of information:
Personal Information: This includes your name, email address, phone number, and payment details when you register, place an order, or contact us.
Image Files: We collect and store the image files you upload for editing purposes only.
Technical Data: This includes your IP address, browser type, device information, and browsing behavior on our website.
We ensure that all information collected is relevant to the services we provide and handled in accordance with applicable laws and regulations of Australia.
2. How We Use Your Information
The information we collect is used for the following purposes:
- Service Delivery: To process and complete your image editing requests, including deep etching, clipping path, background removal, image cutout, and other editing services.
- Customer Support: To respond to your inquiries, provide support, and resolve issues.
- Payment Processing: To process payments securely and manage billing-related inquiries.
- Marketing & Communication: To send promotional offers, updates, and service announcements (with your consent).
- Website Improvement: To analyze website performance, user behavior, and enhance user experience.
3. How We Protect Your Information
Deep Etching Service prioritizes the security of your data and uses the following measures to protect it:
- Data Encryption: All sensitive information, including image files and payment details, is encrypted during transmission.
- Access Controls: We restrict access to your personal data to authorized personnel only.
- Data Retention: Image files are stored temporarily to fulfill your order. We will delete the files after a specified period. We assure you that your privacy is maintained.
We always follow the best practices to protect your information. In online transmission, some errors might happen sometimes. If a data breach occurs, we will notify affected users instantly as required by Australian law.
4. Sharing Your Information
Deep Etching Service never sell, rent, or trades your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers: We may share data with trusted service providers to facilitate payment processing, image editing, and technical support.
Legal Compliance: If required by Australian law, we may disclose personal information to regulatory authorities in response to legal processes.
All third parties are required to comply with our privacy and data security standards.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are essential for us to offer you a better user experience. It helps us to:
- Understand how you use our website.
- Personalize content and offers based on your browsing behavior.
- Improve website performance and user experience.
You can modify your browser settings to decline cookies. But it will affect the website’s functionality.
6. Your Rights
As a user of our services, you have the right to:
- Access Your Information: Request a copy of the personal data we hold about you.
- Correct Your Information: Request corrections to any inaccurate or incomplete data.
- Delete Your Information: Request deletion of your personal information, subject to legal and operational requirements.
- Opt-Out of Marketing: Unsubscribe from marketing communications at any time.
To apply any of these rights, please contact us using the details provided in the Contact Us section below.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of these websites before sharing any personal information. Deep Etching Service doesn’t take responsibility for those third-party websites.
8. Changes to Our Privacy Policy
We may update this Privacy Policy if required. Any changes we make will be updated on this page. We will notify our regular clients of significant changes via email or website notifications. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your personal information, please contact us at:
Deep Etching Service
Email: edits@deepetchingservice.com.au
Phone: +61 480 009 521
Address: 11/43 Watkin Street, NSW, Sydney, 2216 Australia